Refund Policy

Last Updated: [05/09/2026]

Weblo Ltd (“Company”, “Weblo”, “We”, “Us”, “Our”) is committed to delivering high-quality digital solutions and services. This Refund Policy outlines the conditions under which refunds may or may not be issued for our services. By purchasing any service from Weblo, you agree to the terms set forth below.

1. Nature of Services

All services provided by Weblo are digital in nature and involve significant time, expertise, and resource allocation. These services include but are not limited to consulting, strategy, website design and development, digital marketing, SEO, and IT support. As such, refunds are considered only for the unused portion of work that has not yet been started or allocated .

2. General Refund Principle

No refunds will be issued for completed work, delivered milestones, or services that have been rendered. Our services are time-based, effort-based, and milestone-driven, not physical products. Any work that has been planned, allocated, researched, or executed remains billable and non-refundable .

3. Project-Based Services (Web Design, Development, Consulting)

3.1 Deposits

A deposit is required to initiate work on any project. This deposit covers initial planning, strategy, and resource allocation. Once work has commenced, all deposits are non-refundable .

3.2 Project Cancellation

Before Work Starts: If you cancel a project before any work has begun and within a reasonable time after payment, you may be eligible for a full refund of the deposit.
After Work Starts: If a project is canceled after work has begun, the deposit is non-refundable. You are responsible for payment of all work completed up to the cancellation date. A refund for the unused portion of the project (e.g., future milestones) may be calculated proportionally, minus the value of work already completed and any non-recoverable third-party costs .
After Delivery: Once a project or milestone is completed and delivered, no refund is available . Approval, whether written or verbal, signifies final acceptance of the work.

3.3 Design Revisions

Design packages include a set number of revision rounds. We strive to ensure complete satisfaction during the revision phase. Additional revision requests beyond the package limit are billable and do not form grounds for a refund.

4. Ongoing Services (SEO, Digital Marketing, Retainers)

Billing: Our ongoing services like SEO and digital marketing are billed monthly in advance.
Non-Refundable: Once a monthly cycle has begun, the payment for that month is non-refundable. Work hours, strategy, and team resources are reserved and allocated in advance .
Cancellation: You may cancel ongoing services by providing written notice via email. Cancellation will only affect future billing cycles, not the current active one .

5. Third-Party Costs

Weblo may purchase third-party services or products on your behalf, such as domain names, hosting, SSL certificates, paid themes, plugins, or advertising spend (e.g., Google Ads, Meta Ads) . These costs are non-refundable once purchased, as they are governed by the respective third-party policies .

6. Client Responsibilities and Delays

Refunds will not be granted for delays or dissatisfaction caused by client inaction or lack of communication. This includes, but is not limited to:

Delays in providing content, feedback, or necessary access credentials .
A change of preference after the agreed work has been delivered as specified .
Failure to launch the website or use the service as intended.

7. Our Commitment to Quality

Your satisfaction is our priority. If you are not completely satisfied with the final deliverables, we will work with you to implement revisions as outlined in your agreement. Our goal is to ensure the final result aligns with your expectations . We do not offer refunds on completed work but instead offer revisions to resolve any issues within the agreed scope.

8. Exceptional Refund Cases

Refunds may be considered only in the rare event that:

We fail to deliver the agreed-upon scope of work and cannot resolve the issue within a reasonable timeframe .
A billing error occurred, such as a duplicate payment .

9. How to Request a Refund

To request a refund or raise a concern, please contact us at:

Email: info@webloltd.com
Subject Line: “Refund Request – [Your Order Number/Project Name]”

Please include your name, project or order number, and a detailed reason for your request . We respond to all refund requests within 3 business days. Approved refunds will be processed within 7 to 14 business days to the original payment method.